Return Policy

Return or exchange an item

If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt.

"Original condition" means the following:

1. Include all tags and packaging.
2. Item may not have been used for purposes other than trying item on.
3. Item may not be damaged or have any indications of wear that could prevent the item from being re-sold.

We will issue a refund on receipt, or exchange the item for a different size/color if preferred. Please note the following:

1. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
2. The cost of returning the item to us is your responsibility.
3. The parcel can take up to 7 working days to be returned to our warehouse, unless sent via special delivery.
4. Please complete the return form included with your invoice and send the form with item being returned, to:

MACBETHSHOP.COM
c/o KAMINO LOGISTICS
SHANNONWEG 72-74
3197 LH ROTTERDAM
THE NETHERLANDS

Faulty Item/Wrong Item

If the item you received is faulty or not what you originally ordered, please contact customer care at:
+31 23 5428355 or email returns@macbethshop.com to assist you with exchanging items quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the item to return it to us. When we receive the item and approve the return/defect, we will credit the account you appointed in the return form.

If returning the item because of damaged goods or if the return is due to a mistake made by Macbeth Inc. (www.macbethshop.com), we will refund the cost of the item as well as the cost for returning it.